At LA Dry Cleaning Ltd., our focus is on delivering exceptional service—not overwhelming you with lengthy terms and conditions. That said, a few important details are outlined below to ensure clarity and fairness for everyone.
LA Dry Cleaning Ltd. is registered in England under company number 15088570.
Our registered address is 93C Wey Hill, Haslemere, Surrey, GU27 1HS.
If you need to get in touch, please contact us via the link provided on our website.
Many of our services are carried out by hand and tailored specifically to your garments. For this reason, once an order has been accepted, it may not always be possible to cancel it. However, if you believe an error has been made, please contact us as soon as possible and we will do our utmost to assist.
We take great care to deliver your order to the standard you expect and within the agreed timeframe. If, for any reason, we do not meet this expectation, please let us know promptly so we can resolve the issue to your satisfaction.
By using our website and/or apps, you agree not to upload any images or content that:
We reserve the right to remove any such content.
Uncollected orders will be retained for up to three (3) months from the date your order is placed. After this period, we reserve the right to dispose of any uncollected items without further notice.
We also reserve the right to decline future orders if items requiring in-store payment are repeatedly left uncollected.
Our business is built on providing outstanding care, craftsmanship, and customer service. We truly appreciate your trust and hope you enjoy shopping with LA Dry Cleaning.
At LA Dry Cleaning Ltd., discretion, trust, and care are at the heart of everything we do. This extends not only to the garments you entrust to us, but also to your personal information. This Privacy & Cookie Policy explains how we collect, use, and protect your data, ensuring your experience with us is secure, transparent, and respectful at every stage.
The LA Dry Cleaning website is operated by LA Dry Cleaning Ltd., a company registered in England and Wales under company number 15088570, with its registered office at 93C Wey Hill, Haslemere, Surrey, GU27 1HS.
By accessing or using our website, you confirm that you have read, understood, and agreed to this Privacy & Cookie Policy, alongside our Terms & Conditions.
We collect personal information only where it is genuinely necessary to provide our services to you. This may occur when you:
Depending on your interaction with us, the information we collect may include:
This list is indicative rather than exhaustive. We do not store your payment card details.
Your personal data allows us to deliver a seamless, personalised, and high-quality service. We use it to:
If you submit a review, your feedback may be shared internally with our management team to maintain and enhance service standards. Reviews may also appear on our website, marketing materials, or social platforms. Any personal information beyond your first name and the relevant location will be removed.
We retain personal information only for as long as necessary to:
Your privacy is paramount. We will never sell your personal data.
We may share information only:
All third parties are required to uphold the same standards of confidentiality and data protection that we apply ourselves.
We employ appropriate technical, administrative, and physical safeguards to protect your personal data against loss, misuse, or unauthorised access. Our systems and procedures are reviewed regularly to ensure they meet our exacting standards.
Where personal data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place to protect your information. Where applicable, our partners comply with recognised international data protection frameworks.
With your permission, we may contact you with carefully curated information about our services, offers, or to invite your feedback.
You can choose to receive marketing communications when creating an account or placing an order. You may withdraw your consent at any time by:
If you opt out of marketing communications, we will continue to contact you only where necessary for transactional purposes, such as:
Cookies are small data files stored on your device that help us enhance your experience. We use cookies to:
Some cookies are placed by carefully selected third-party partners with our permission.
You can manage cookie preferences through your browser settings. Please note that disabling cookies may limit certain features of our website.
This policy replaces all previous versions and is accurate as on 1st of February 2026. We may update it periodically to reflect changes in our practices or legal requirements. We encourage you to review this page occasionally to stay informed.
If you have any questions regarding this Privacy & Cookie Policy or how we protect your personal data, please contact us via the link provided on our website.